Terms & Conditions
User agreement between the user (User, you) and Skylord Travel. Please read these
terms and conditions of use (Terms and Conditions) before using mabuhayholidays.com website
(Site) and making any booking.
You consent to the Terms and Conditions when you use the Site, without qualification.
If you disagree with any part of the Terms and Conditions, you may not use the Site
in any way or make a booking.
All correspondence regarding customer service or your booking should be sent.
Your Contract
Your contract will be with Skylord Travel Plc. For your financial security Skylord
Travel Plc. holds an Air Travel Organisers License (ATOL protected 3550), The Association
of British Travel Agents (ABTA protected F7090) and are members of PATA & IATA.
When booking travel arrangements our contract with you begins when we tell you your
booking is confirmed either by telephone, fax or email. Once the contract is made
we are responsible for providing the travel arrangements you have booked and you
are responsible to us to pay for them. In parties of two or more people the person
who makes the booking, by signing the booking form or otherwise contracting as telephone
order with us, accepts responsibility for making payments to us for all members
of the party.
If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder
or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You agree
that in return for such a payment or benefit you assign absolutely to those Trustees
any claims which you have or may have arising out of or relating to the non-provision
of the services, including any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that any such claims may be re-assigned
to another body, if that other body has paid sums you have claimed under the ATOL
scheme.
Your Financial Protection
All monies paid by you for the flights or air holidays booked are ATOL protected
by the Civil Aviation Authority. Our ATOL number is ATOL 3550. Air Nigeria is not
protected under the ATOL scheme.
Payments
Full payment for all products including promotional and offer fares based on foreign
currency are required at the time of booking regardless of the product arrangements
being confirmed. In the event that the Company is unable to obtain confirmation
and cannot offer an alternative, a refund will be issued. The Company will not accept
responsibility for cash sent through the post. The company reserves the right to
pass on any charges relating to returned cheques and credit card charge backs. Taxes
and fuel surcharges do fluctuate and all bookings are subject to additional charges
as these are consolidated contract fares with special conditions. You will be advised
if additional monies are due. Payment can be made by all major Credit Cards. The
Company reserves the right to charge you in addition for any handling fees incurred
by us in relation to bookings made by credit or charge card. You will be notified
of the relevant charges prior to issue of a confirmation invoice. If your travel
documents are being paid for with a third party credit/debit card we will require
written authorisation to be provided by the cardholder. We would also like to draw
your attention to the purchase of products by credit or debit cards where payment
does not take place in person. In accordance with mail order regulations, all documents
will be posted to the billing address of the credit/debit cardholder and not the
address of the passenger (unless they are one and the same). We will endeavour to
send out travel documents 14 days prior to departure by first class post at client’s
own risk. Special, Recorded or Registered post can be arranged at an additional
charge. The Company will not accept responsibility for documents mislaid or lost
by the Royal Mail.
Deposits
At the time of booking you must pay a deposit, the amount of which varies from £100
per person up to the total holiday cost, depending on the type of booking, and pay
any balance of the cost of the holiday no later than 8 weeks before departure. If
you book inside 8 weeks of departure full payment is required at time of booking.
If you do not make the required payments your booking will be cancelled. If you
have paid a deposit and fail to pay the balance on time you will lose your deposit.
Fares are not guaranteed until full payment has been received.
Balance - You need to pay the balance by the due date. It is very important that
you pay balance payments when due because failure to do so may lead to the cancellation
of your holiday/flights and still leave you liable to pay cancellation charges.
Where an extra "booking charge" applies it will be advised at the time of booking.
Until full payment has been received the price of your booking may increase as a
result of fuel or other surcharges which may be imposed by suppliers.
Amendments & Cancellations
- Air Reservations
Many scheduled and most discounted airfares, carry amendment and cancellation fees
sometimes up to 100%. It is important that all customers’ check the fare rules prior
to confirming their reservations detailed under the fare quote. Click through for
further details on full fare notes. Amendments and cancellations cannot be processed
until the original tickets have been returned. Refunds are processed as quickly
as possible. Generally totally unused tickets can be processed by Skylord Travel
within 5 working days, but may then take between 12-14 weeks to appear on your credit
card statement. In the meantime, many card issuers will allow the item to be placed
in dispute to avoid interest charges. Skylord Travel accepts no liability for interest
charges incurred for outstanding refunds. For scheduled air fares, an administration
fee of £100 per ticket will be applied to all amendments and cancellations in addition
to the airline's standard fees. Partially unused tickets may have to be returned
to the issuing airline to calculate the refund due (if any) which normally takes
6-12 weeks to process. In some isolated cases this can take up to 12 months. Tickets
issued for discounted air fares are subject to an administration fee of £150 in
addition to the charges applied by the airline. Please note that unless otherwise
stated once paid for tickets are non - changeable and non - refundable.
- Hotel Reservations
All hotel reservations made through Skylord Travel are guaranteed for late arrival.
Hotels have varying cancellation policies varies and most of the hotels are non
refundable. Ask our travel consultant for more details.
- Insurance
Insurance is 100% non-refundable.
Alterations By The Company
Although the Company makes every effort to ensure that published descriptions are
correct, it does not own or operate airlines and other suppliers and cannot control
or prevent changes. The Company therefore reserves the right to change the description
of any flight and/or ground service before you book, in which case you will be told
before a confirmation invoice is issued. Although under no obligation to do so,
the Company will endeavour to notify all changes before departure if it is practicable
to do so. No compensation is payable by the Company in such cases. Should a schedule
change occur to your itinerary after full balance/ticket issue, on either the outbound
or return flights the relevant suppliers decision will be final and Skylord Travel
amendment charges may apply.
Cancellation By The Company
- Holiday arrangements excluding packages
In the unlikely event that a booking has to be cancelled a full and prompt refund
will be made of all monies paid to the Company less any insurance premiums and amendment
fees. No compensation is payable.
- Packages
The Company reserves the right to withdraw or cancel the service on offer. If the
booking is cancelled before departure for any reason other than non-payment by you,
then you will be offered the choice of purchasing another arrangement from the Company.
Any price differences will payable/refundable as applicable, or of receiving a full
refund of all monies paid to the Company (except insurance premium and any amendment
fees). In addition, unless the cancellation has been caused by "force majeure" or
"low bookings" (defined in Clause 6 below) compensation will be paid on the scale
set out in Clause 4 above. The Company will never cancel a package within 30 days
of departure except for reasons of "force majeure" (check below).
Force Majeure/low Bookings
- Force Majeure
Includes war, threat of war, riot, civil disobedience or strife, industrial dispute,
terrorist activity, natural or industrial disaster, fire, adverse weather conditions,
level of water in rivers, technical or maintenance problems with transfer, unforeseen
operational decisions of air carriers such as changes of schedule, or any unforeseeable
or unavoidable event beyond the Company's control.
- Low Bookings
Is where the number of persons who have booked a particular arrangement is less
than the minimum required to make it viable.
Pricing Policy
All fares and other information displayed on our website are subject to availability.
Once a confirmation invoice has been issued the price shown on that invoice may
only vary as outlined below or if you amend your booking (see Clause 3). (a) Holiday
arrangements excluding packages: While every effort is made to avoid surcharges,
the right is reserved to pass on any cost increase levied by the suppliers. (b)
"Packages": Prices may only be changed to reflect government action, increase in
transportation costs (e.g. airfares and cost of fuel), changes in dues and taxes
(including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation
fees at ports and airports) or to reflect fluctuations in exchange rates. In all
cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding
insurance premiums and amendment charges). Only amounts in excess of the 2% will
be passed to you.
Passport / Visas
Compulsory passport and visa information and compulsory health requirements for
the journey can be either obtained from us or through your travel agent. It is your
responsibility to comply with the information provided and to any loss that may
arise due to failure to comply.
Suppliers' Conditions
Please note that, as between you and any of the suppliers whose services form part
of your booking, the suppliers' standard terms and conditions will apply. This is
particularly important in the case of "other holiday arrangements" where the company
acts only as a booking agent between you and the relevant suppliers. The suppliers'
standard conditions may limit or exclude liability, often in accordance with international
conventions. Copies of these conditions may be requested in writing, but up to 28
days must be allowed for delivery.
Rights
Please note that a flight described as "direct" will not necessarily be non-stop.
All departure/arrival times are provided by the airlines concerned and are estimates
only. They may change due to air traffic control restrictions, weather conditions,
operational/maintenance requirements and the requirement for passengers to check
in on time. The Company is not liable if there is any change to a departure/ arrival
time previously given to you or shown on your ticket. It is for this reason that
all clients are advised to reconfirm their flights, with the airline, 72 hours prior
to departure. The Company is also unable to make any special arrangements for you
if you are delayed; these matters are in the sole discretion of the airline concerned.
Your ticket is your document of travel and the information on the ticket is deemed
correct unless you advise the Company within 72 hours of receipt.
Special Requests
If you have any special requests, these will be passed on to the relevant supplier
but cannot be guaranteed by the Company.
Departure Taxes
It is not always possible to include all departure taxes on your ticket - in some
cases departure taxes must be paid locally and these are payable to the Government
of the country departed and are non-refundable.
Delivery of Your Booking
The following applies to all products or services booked via our Site:
E-tickets
During the booking process, you will be given the choice of e-ticket or paper ticket.
Please note that airlines have their own rules and regulations with regard to e-ticketing.
Skylord Travel cannot be held responsible for non-compliance with these rules and
regulations and strongly recommends that you check these details with your airline
in advance of travel.
Ticket Delivery
Skylord Travel rely on the information that you provide as being accurate and therefore
cannot be held responsible if your paper tickets are lost due to an incorrect address
or your e-ticket does not arrive due to an incorrect email address or your junk
email settings. You must notify us immediately if you change your email address
or contact telephone number. In addition, please check that the name on your passport
matches the name on your ticket and/or booking confirmation.
Please note that Skylord Travel does not deliver paper tickets outside the UK. Also,
if you have any special delivery requirements (such as flats with security gates)
then you should advise us of this immediately after booking. It is your responsibility
to advise us if you have not received your tickets. If you hold any other booking,
either with Skylord Travel or another agent, then it is your responsibility to advise
us that you need tickets from us by a certain time. Skylord Travel would recommend
that you do this before completing the booking. This will help us decide if express
delivery is required
Please note that some airlines may apply a charge and follow a specific procedure
for the re-issue of lost tickets or tickets delayed in the post. This charge and
procedure will vary depending on what airline you are traveling with.
Royal Mail 1st Class Delivery of Tickets
If you do not receive your tickets within 7 working days of your booking confirmation
email, please contact us - but not before, unless your departure is within this
time. Please note that if you opt for this delivery method and tickets are lost
in the post then you will be responsible for any costs involved in re-issuing the
tickets.
Royal Mail Special Next Day Delivery
As Royal Mail guarantee delivery by 12:00 the following day we would ask that you
contact our call centre within 72 hours of your confirmation email if you have still
not received tickets - but not before. Failure to contact within this 72 hour timeframe
may result in costs from the airline which you would be responsible for paying.
In exceptional circumstances, Skylord Travel may not be able to issue airline tickets
for confirmed bookings due to ticketing restrictions outside its control. If this
occurs we will attempt to notify you within 24 hours of confirmation and organise
a refund or arrange an alternative. Where you choose an alternative and it is more
expensive than your original booking, you may be responsible for paying the difference.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints
relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay,
please ensure that you officially log your complaint with the relevant Travel Supplier
and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your
stay, please contact our customer services team on your return and no later than
30 days after it giving your booking reference and all other relevant information.
If we or any of our Travel Supplier's require further information you must supply
that promptly in writing. This simple procedure must be followed as we and our Travel
Supplier's need to be able to investigate the problem and, where possible, rectify
it quickly. In relation to Flight+Hotel Packages your failure to comply with this
procedure could result in us being unable to accept responsibility.
APIS
All airlines are required to collect Advance Passenger Information from passengers
before travel to or from the USA and certain other countries. You agree to supply
this information to Skylord Travel and consent to Skylord Travel passing this information
to the airlines who may onward disclose it to foreign authorities. If you do not
supply Advance Passenger Information, you may be refused entry to these countries.
It is also important that the information is accurate so that you do not have any
delay when you pass through Immigration on arrival in these countries. The information
you will be asked to provide will depend on the country you are visiting but will
include passport information, city and country of residence and destination address
if travelling to the USA (for all travelers on your booking).
If you are travelling to a country that requires Advance Passenger information,
Skylord Travel will ask you to fill out this information on the confirmation page
after you have completed your booking. If you do not have the information to hand,
Skylord Travel will send you an email confirmation containing a link where you can
enter the information manually at any time before your departure.
Customer Behavior
It is your responsibility to ensure that you do not behave in a way which is inappropriate
or causes offence or danger to others or which risks damage to property belonging
to others (including but not limited to drunkenness, air rage) whilst on your holiday
or using a service/product.It is also the responsibility of the traveller to be
at the airport atleast 3 hours prior to the departure of his/her time of departure
of flight. If your behavior is inappropriate and/or causes offence, or damage to
others, or risks damage to property belonging to others, we and/or our Travel Suppliers
(e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's
responsibility to you will cease immediately and you will not be eligible for any
refunds, payments of compensation and/or any reimbursement of any cost or expenses
you may incur as a result of such termination. Further, you will be liable to reimburse
us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis. Skylord Travel does
not accept any liability in respect of your ability to access or use the site at
any time or any interruption in that access or use or any failure to complete any
transaction. Skylord Travel does not warrant that the Site is free from computer
viruses or other properties that may cause loss or damage.
Information on the Site
Skylord Travel offers all of the general information on the Site for purposes of
guidance only. Please note that Skylord Travel may at any time change any aspect
of the Site or its content, including the availability of any suppliers, features,
information, database or content. You need to check with the relevant Travel Supplier,
destination, embassy, or tourist office to confirm the guidance is up to date. In
particular, with respect to passports, visas, and vaccination requirements, Skylord
Travel does not guarantee that the information is always up to date and it is your
responsibility to ensure that you understand and comply with all relevant passport,
visa, and vaccination requirements. Skylord Travel does not guarantee that information
on the Site (including without limitation prices, descriptions or dates) is free
from errors or omissions but we will use all reasonable endeavors to correct any
errors or omissions as soon as practicable once they have been brought to our attention.
By way of example, the majority of hotel and other accommodation descriptions are
fed directly to our Site by the Travel Supplier.
User Obligations
You agree to be bound by the following obligations, including without limitation:
- You accept financial responsibility for all transactions made under your name or
account.
- You must be 18 years of age or over and have legal capacity.
- You warrant that all information you provide about yourself or members of your household
shall be true and accurate.
- The transmission of threatening, defamatory, pornographic, political, or racist
material or any material that is otherwise unlawful is expressly prohibited.
- The Site and any content may not be modified, copied, transmitted, distributed,
sold, displayed, licensed or reproduced in any way by you, except that one copy
of the information contained within the Site may be made for personal, non-commercial
use.
Denial of Access
Skylord Travel reserves the right to deny access to the Site at any time without
notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third
parties. Skylord Travel has no control over or association with such third party
sites and no responsibility in relation to the accuracy, completeness and quality
of the information contained within them. Any and all contents on these external
web sites do not reflect products, services or information provided by Skylord Travel.
You should direct any concerns regarding any external link to the site administrator
or webmaster of such site.
Currency Converter
Currency rates quoted in the Site are derived from a number of sources and may not
in all cases be updated daily. You may wish to verify actual rates on the date of
booking. In addition, where hotels are payable on check-out, the exchange rate may
have changed since the time of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved
by Skylord Travel. The material contained within the Site is the property of Skylord
Travel or its affiliates unless identified as belonging to third parties. The name
Skylord Travel and any other marks, logos and graphics of Skylord Travel displayed
on the Site are registered trademarks of Skylord Travel or its affiliates. Other
company and product or service names displayed on the Site may be the trademarks
of their respective owners.
You are not granted any right or license to use any trademarks.
Privacy Policy
The terms of the Skylord Travel Privacy Policy are incorporated into these Terms
and Conditions. You agree to the use of personal information by Skylord Travel and
its affiliates or third party suppliers in accordance with the terms of and for
the purposes set forth in the Skylord Travel Privacy Policy.
Security Policy
Skylord Travel uses secure technology in order to safeguard personal information
and financial transactions. Skylord Travel complies with the procedures and security
standards as further set out in the Skylord Travel Security Policy.
ATOL
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we
act as agents for licensed tour operators; the relevant ATOL number is displayed
with each holiday shown. The flight bookings we make are also ATOL Protected, except
when tickets for scheduled flights are sent to you within 24 hours of payment being
accepted, or where your payment is made direct to airlines. ATOL Protection extends
primarily to customers who book and pay in the United Kingdom. If your booking is
ATOL protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk
if you want to know more.
Changes to Terms and Conditions
Skylord Travel reserves the right to change or update the Terms and Conditions relating
to use of the Site from time to time without prior notice to Users. The current
version of the Terms and Conditions will be displayed within the Site from the date
on which any changes come into effect. Continued use of the Site following any changes
to the Terms and Conditions shall constitute your acceptance of such changes.
Governing Law
This User Agreement is between you and Skylord Travel and is governed by the laws
of England and Wales.
The Site is offered to you by Skylord Travel, whose registered office is at 208
Field End Road. Eastcote. Middlesex. HA5 1RD., Great Britain. Please note that this
is also the address you should use for all correspondence regarding customer service.